Refund Policy

We want your experience with KABU & CO to feel considered from beginning to end. If something isn’t quite right, we’re here to help.

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Last updated: April 2026

Nothing in this policy limits your rights under Australian Consumer Law.

30-day money-back guarantee

Try your KABU & CO Weighted Silk Sleep Mask in the comfort of your own home. If it isn't the right fit for you, simply return it within 30 days for a full refund. To be eligible for a full refund, please return your order within 30 days in its original condition, together with all included items. All returned orders are inspected upon arrival before a refund is issued.

returns

If you would like to request a return, please contact us within 30 days of delivery. To begin, email us at hello@kabuandco.com with your order number and a brief note. If relevant, photos can help us assist you more quickly. Please wait for confirmation from our team before sending anything back.

damaged or incorrect orders

If your order arrives damaged or incorrect, please contact us as soon as possible. Include your order number and, where possible, clear photos. We’ll review this promptly and arrange the appropriate resolution.

a considered approach

Every situation is different. We take the time to review each request carefully and aim to resolve things in a way that feels fair and thoughtful.

your rights

Our policies sit alongside your rights under Australian Consumer Law. If a product does not meet these guarantees, you may be entitled to a repair, replacement, or refund depending on the circumstances.

contact

For any questions, please reach out to hello@kabuandco.com