Everything you need to know about order processing, delivery times, tracking, and shipping.
Customer Support Fast & responsive support
Free Shipping Australia-wide International shipping available
Secure Payment Encrypted & safe checkout
Easy Returns
14-day return policy
Dispatch
Orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been shipped, you will receive tracking details so you can follow it from dispatch to delivery.
Delivery timeframes
Australia
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
International
New Zealand: 4–7 business days
United Kingdom: 5–8 business days
United States: 5–8 business days
Canada: 5–8 business days
Please note that delivery times are estimates and may vary during peak periods, public holidays, carrier delays, or customs processing.
Tracking
All orders are shipped with tracking. Once your order has been dispatched, you will receive tracking details so you can monitor its progress.
Where we currently ship
We currently ship to Australia, New Zealand, United Kingdom, United States and Canada. Shipping rates and delivery times vary by destination and are displayed at checkout.
Customs & Duties
Orders shipped outside Australia may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Free shipping
We offer complimentary standard shipping on all orders within Australia.
If your order is delayed or missing
If your order appears delayed or something does not seem right, please check your tracking link first. If the issue persists, contact us and we will assist you.
Need to change your order?
If you need to make a change, please contact us as soon as possible and we will do our best to help. Once an order has been processed, we cannot guarantee changes or cancellations.
Your rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws. If there is an issue with your order, please contact us and we will work with you to find an appropriate solution.
Need help with your order?
If you have a shipping question or something does not look right, get in touch and we’ll help.
